Refund Policy

Refund Policy – www.betsallimited.com

At Betsal Limited, we are committed to delivering quality services in civil construction, equipment hire, and property protection. We understand that sometimes circumstances may arise where refunds are requested. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. General Refund Policy

Refunds are granted within 30 days at the sole discretion of Betsal Limited and are subject to the specific nature of the service provided. Our refund policy varies depending on the type of service purchased.

2. Refund Eligibility

A client may be eligible for a refund if:

  • The service paid for was not delivered or initiated within the agreed timeframe and without proper justification.
  • A formal written cancellation is submitted before the project or service execution begins.
  • There is clear evidence of overpayment or duplicate payment.
  • An error or failure on our part causes a major disruption in service or undelivered contractual obligation.
3. Non-Refundable Items

Refunds will not be provided for the following:

  • Services already completed or delivered in full or partially.
  • Work that has commenced based on a signed contract or formal acceptance.
  • Time-based services such as consultation, design hours, or equipment usage once initiated.
  • Change-of-mind or client dissatisfaction due to subjective opinion after work has started or been delivered.
  • Third-party costs such as hosting, materials, equipment rentals, or subcontractor fees already incurred.
  • Monthly maintenance or subscription fees (except where service is not delivered).
4. Refund Request Process

To initiate a refund request, clients must:

  1. Submit a written request via email to info@betsallimited.com.
  2. Include:
    • Full name and contact information
    • Invoice number or transaction details
    • Reason for the refund request
    • Supporting documentation (if applicable)

We will acknowledge your request within 3 business days and aim to resolve all refund requests within 10–15 business days.

5. Partial Refunds

Partial refunds may be considered under the following conditions:

  • If a project is cancelled midway and only part of the service has been delivered.
  • If a client chooses to discontinue a service where work has been partially completed.

The amount to be refunded will be based on the percentage of work completed and any expenses already incurred.

6. Method of Refund

Refunds, if approved, will be processed using the same payment method used during the initial transaction (e.g., bank transfer, credit card, or payment gateway). Betsal Limited is not liable for delays caused by third-party payment processors.

7. Dispute Resolution

In case of any disagreement regarding refunds, we encourage clients to reach out to our support team for a fair resolution. If no agreement is reached, Betsal Limited reserves the right to make the final decision based on documentation and contractual agreements.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact:

Betsal Limited
PO Box 164, Waigani, NCD, Papua New Guinea
Email: info@betsallimited.com